Cancellation Policy

At Aura Luxury, we understand that plans can change. Below are the terms governing order cancellations, refund processes, and conditions.

1. Cancellation Period

You can request to cancel your order at any time before it is dispatched from our fulfillment center. Once an order is handed over to our shipping courier, we cannot accept cancellation requests. You may, however, request a return under our Return Policy after receiving the item.

2. How to Cancel

To request a cancellation, please log in to your account dashboard, go to the "My Orders" tab, and click the "Cancel Order" button next to your pending order (if available). Alternatively, email us immediately at cancellations@auraluxury.com with your Order ID.

3. Special COD Advance Payment Terms

To prevent fraudulent and fake bookings, the following terms apply to Cash on Delivery (COD) orders:

• If a COD order is cancelled before dispatch, the secure advance payment is 100% refundable.
• If a COD order is rejected at the doorstep by the buyer without a valid verification of product damage or mismatch, the advance payment is forfeited to cover two-way courier shipping and warehouse processing losses.

4. Refund Timeline for Approved Cancellations

Once your cancellation request is approved, we will process the refund to your original payment channel (credit/debit card, netbanking, or UPI wallet). The refund amount will reflect in your account within 5 to 7 business days, in compliance with standard bank processing windows.